Tuesday, March 17, 2009

Bigger the better?

Your biggest customer has come to you with a request. He has a project that needs to be completed in quick time. Unfortunately you are packed. All your people are in one project or another and there is not much scope to maneuver. Taking people out of one project would mean delaying that project. Taking on this new project would mean sacrificing at least two ongoing projects.

You stake your reputation on on time delivery every time.

On the other hand, you do not want to upset your single biggest customer. You are afraid they may move to some other supplier.

What do you do?
What do you do?

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